01The short version
Wellness Practice is a sound practice that is losing patients and visits in three places it cannot currently see.
What is working
- Revenue has grown each year, to $1,150,000 in the last twelve months. From your data
- Patients send you patients. 192 of 600 new patients came from another patient, and 79% of those came back a second time. From your data
- When a new patient leaves the first visit with the next one booked, 90% return. From your data
Where you are losing money
- People who try to become patients and never hear back, and cancelled slots nobody is offered. 229 new inquiries got no reply. 651 slots cancelled inside 24 hours stayed empty, while 64 people sat on a waitlist. From your data
- New patients who come once. 186 of 600 new patients never came a second time. 228 left the first visit with nothing booked. 412 patients have gone quiet in the last 90 to 180 days and nobody has contacted them. From your data
- Visits delivered and not billed. 116 visits in the last twelve months have no charge and no note explaining why. 68 rejected insurance claims were never sent again. From your data
The three things to fix, in order
- Answer every new patient inquiry, and offer every cancelled slot to the people waiting. What it is costing you: about $26,100 a year. Our estimate
- Book the next visit before the patient leaves, and contact patients as they go quiet. About $25,800 a year. Our estimate
- Bill every visit, and fix the record problems. About $10,100 a year, plus up to $6,200 once. Our estimate
The one number to improve first: the share of late cancelled slots that are refilled. Today it is 18%.
These figures are what each problem is costing you. They are not a promise of what will be recovered.
