The person in charge
Chris Cobb
Thirty years selling and implementing technology for large organizations. He sets the priorities with you, directs the team, and is the person you call.
They understand your business.
10 rolesThis is the work a large company pays consultants for before it changes anything.
- 01
Business analyst
Maps how the work moves through your business, from the first call to the paid invoice.
- 02
Data analyst
Reads years of your own records in Jane, Jobber, QuickBooks or wherever they live, and cleans up what disagrees.
- 03
Operations consultant
Finds the step done twice, and the one everybody waits on.
- 04
Financial analyst
Shows which services and which customers make you money. Your bookkeeper still keeps the books.
- 05
Pricing analyst
Checks your prices against your costs and against what others nearby charge.
- 06
Market researcher
Studies the businesses you compete with: their offers, their reviews, where they show up and you do not.
- 07
Customer researcher
Works out why customers stay, and when they tend to go quiet.
- 08
Software selection advisor
Compares the software that could run your business, with every cost. Software companies do not pay us.
- 09
Strategy consultant
Decides what to fix first and what to leave alone.
- 10
Program planner
Turns that into a dated plan with one number to move.
They build what it needs.
11 roles- 11
Solutions architect
Designs how your tools fit together before anything is changed.
- 12
Project manager
Runs the work, and tells you every Monday where it stands.
- 13
Software implementer
Sets up the platform around how you work: forms, templates, schedules, permissions.
- 14
Data migration specialist
Moves your records to the new software and checks every one against the original.
- 15
Integration developer
Connects your job software to QuickBooks, your booking software to your payments, so nobody enters the same thing twice.
- 16
Software developer
Builds the small piece no product offers.
- 17
Quality tester
Tries to break it before your customers can.
- 18
Reporting developer
Builds your Monday report from your own software.
- 19
Documentation writer
Writes down how your business runs, so it no longer lives in one person's head.
- 20
Trainer
Makes the short guides your staff use for the screens they work in.
- 21
Vendor liaison
Deals with the support lines of the software you use. You stop sitting on hold.
They bring in more of the right customers.
10 roles- 22
Marketing strategist
Decides who you want more of, and what to say to them.
- 23
Local search specialist
Fixes your Google Business Profile, Bing, Yelp and Apple Maps listings so people nearby find the right hours and the right link.
- 24
Website designer and developer
Builds or repairs the site, and keeps it fast on a phone.
- 25
Copywriter
Writes it in your voice. You approve it before it goes anywhere.
- 26
Brand designer
Logo, colors, the card you hand someone.
- 27
Reviews manager
Asks happy customers for a review at the right moment and drafts your replies.
- 28
Retention specialist
Notices who has gone quiet and sends the note you would send if you had the hour.
- 29
Lead response specialist
Makes sure a new inquiry gets an answer in minutes, at any hour, and that no estimate goes unanswered.
- 30
Advertising analyst
Shows whether your ad money is producing customers.
- 31
Marketing analyst
Tracks where your customers come from.
They keep it running.
2 roles- 32
Systems administrator
Watches your software and fixes what breaks.
- 33
Operations analyst
Watches your main numbers every week and flags a change before it becomes a problem.
Plainly
What this team is.
The team is AI. It was built for this kind of work and it is set up around your business alone, so it knows your customers, your numbers and your software in detail and does not forget them. It works every day of the week.
It is not your front desk. Nobody here answers your phone, greets a customer or drives a truck. Your people keep their jobs.
One person stands behind all of it. If something is wrong, you call Chris.